Swiftwear policy centre

Delivery, processing and tracking information at a glance.

Clear guidance for order processing, delivery timelines, shipping charges and receiving your Swiftwear package.

Effective Date: 12 July 2025

Thank you for choosing Swiftcomex Technologies Private Limited.
We are committed to providing fast, secure, and reliable delivery services across India.

Delivery Locations

We currently deliver to most locations across India through our trusted logistics partners.

Delivery availability may vary depending on the customer's PIN code. Customers can check
whether delivery is available to their location during checkout.

Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation SMS or email containing the tracking details.

Estimated Delivery Time

Estimated delivery times are as follows:

  • Metro and Tier 1 cities: 3–7 business days
  • Other cities and towns: 5–10 business days
  • Remote locations: 7–15 business days

Delivery times may vary due to circumstances including, but not limited to:

  • Weather conditions
  • Public holidays
  • Transportation or logistics delays
  • Government restrictions
  • Other unforeseen circumstances

Shipping Charges

Shipping charges are calculated based on the product weight, delivery location, and selected shipping method.

Any applicable shipping charges will be displayed during checkout before payment is completed.

We may offer free-shipping promotions from time to time. Such offers may be subject to specific terms,
minimum order values, or delivery-location restrictions.

Delivery Attempts

Our courier partners will attempt to deliver the package to the registered shipping address.

Customers are responsible for:

  • Providing complete and accurate delivery information
  • Being available to receive the package
  • Providing any verification details required by the courier partner

If delivery is unsuccessful because the customer is unavailable, additional delivery attempts may be made
in accordance with the courier partner's policies.

Delayed or Lost Orders

Although we work with reliable logistics partners, occasional delays may occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team:

We will assist you in tracking the shipment and resolving the issue with the relevant logistics partner.

Damaged Packages

Customers are advised to inspect the package at the time of delivery.

If the package appears to be damaged:

  • Take clear photographs or a video of the package before opening it.
  • Contact us within 48 hours of receiving the package.
  • Provide the order number and relevant photographs or videos when contacting us.

We will review the matter and provide appropriate assistance based on the circumstances.

Incorrect or Incomplete Address

Customers must ensure that all shipping information is complete and accurate before placing an order.

If an order cannot be delivered due to an incorrect or incomplete address, additional charges may apply
for re-shipping the package.

Contact Us

For any shipping or delivery-related questions, please contact:

Swiftcomex Technologies Private Limited

Email:
info@swiftwearshop.com

Phone:
+91 8606 644 921

Address:
First Floor, 13/116, Calicut Civil Station,
Calicut Wayanad Road, Parammal,
Kozhikode, Kerala – 673020, India