1. Cancellation Window

We understand that plans can change. You can request to cancel your order at any time before it is processed or dispatched by our logistics team. Typically, orders are processed and prepared for shipping within 2 hours of placement. Once an order has been handed over to our courier partner or dispatched from our facility, it cannot be canceled.

2. How to Request a Cancellation

To cancel your order, please use one of the following methods as quickly as possible:

  • Via User Dashboard: Log in to your account page, navigate to Order History, select the pending order, and click the "Cancel Order" button if available.
  • Via Customer Support: If the button is not active, immediately email us at info@swiftwearshop.com or call us at 8606 644 921 with your Order ID and cancellation request.

3. Refunds on Canceled Orders

If your cancellation request is successful and your payment has already been debited:

A full refund will be processed back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days. You will receive an email confirmation as soon as the refund transaction is initiated from our end.

4. Policy Exceptions

Please note the following exemptions to our cancellation policy:

  • Customized & Tailored Apparel: Any custom-fitted or custom-tailored garment orders enter production immediately after payment confirmation and cannot be canceled or modified.
  • Shipped Orders: If the order has already left our atelier, you will need to receive the package and follow our standard Return & Refund Policy within the 7 to 10-day window.

5. Cancellation by Swiftwear

We reserve the right to cancel any order under certain circumstances, including but not limited to:

  • Product unavailability or sudden inventory stock discrepancies.
  • Inaccuracies or errors in product catalog descriptions or pricing.
  • Transactions flagged by our security systems as potentially fraudulent, high-risk, or unauthorized.

In any such event, we will contact you immediately via your registered email or phone number, and any payment processed will be refunded in full.